Merchant of Record
Merchant of Record
SoundSync Solutions handles managed checkout and its applicable sales-tax/VAT responsibilities. Product developers keep control of their products and support.
Updated 2026-10-19
The seller behind managed checkout
SoundSync Solutions is the Merchant of Record for purchases completed through SoundSync-managed checkout. SoundSync handles payment processing and applicable sales-tax/VAT calculation, collection, registration, filing, and remittance for those transactions.
SoundSync Solutions is registered in Michigan, USA. Our business address is 2632 Crossing Circle #1010, Traverse City, Michigan 49684, USA. Contact support@soundsyncsolutions.biz for support, billing, privacy, or security questions.
SoundSync
Who handles what
Responsibility follows where the sale is completed.
| Responsibility | SoundSync-managed purchase | External reseller purchase |
|---|---|---|
| Payment processing | SoundSync, included in the platform fee | External seller or its provider |
| Sales tax and VAT | SoundSync handles applicable managed-sale obligations | Determined by the external seller's arrangement |
| Product support and product rights | Developer | Developer and partner, according to their agreement |
| Licensing and customer access | SoundSync entitlement and licensing workflows | Approved serial, claim, or partner integration where configured |
| Developer income/business taxes | Developer | Developer |
One fee, with processing included
SoundSync charges one 10% fee on product revenue after discounts and before tax. Payment processing is included for SoundSync-managed checkout. Marketplace-attributed sales use the same fee, not a second marketplace charge.
Sale price after discounts and before tax minus the SoundSync fee equals proceeds for that sale. If you have accepted affiliate or collaborator terms, their agreed shares come from that remaining revenue; the developer receives the remainder. Later refunds, disputes, and usage charges are separate adjustments.
Supported checkout locations
The current checkout configuration supports 53 countries and 117 country/region destinations. This includes US state and District of Columbia destinations, Canadian provinces and territories, and Portugal mainland, Azores, and Madeira rules. Brazil, Chile, Indonesia, Malaysia, the Philippines, and Thailand are included in the current country coverage.
The checkout country/region selector is the current operational list, not a claim of universal worldwide coverage. Country and region can provide a configured quote without a postal code; regional fallback rates are estimates rather than a claim of address-exact tax treatment everywhere. Product classification, exemptions, and mixed-cart rules can affect the result.
An external serial is not a managed sale
A sale collected by an external reseller, partner, or another payment system is not a SoundSync-managed sale. SoundSync does not cover that seller's processing fees or act as Merchant of Record for that payment. Approved integrations can still use SoundSync serials, customer claims, licensing, and fulfillment. A referral that completes payment through SoundSync checkout remains a managed sale, including a developer storefront or marketplace purchase.
Each calendar month includes 10,000 qualifying external redemptions, then $0.005 per redemption. Examples include free-product claims and reseller or other off-portal serial claims. A free BOGO gift included in a paid SoundSync checkout has no external-redemption charge. Ordinary license validation, device activation, and reactivation are not each a new external redemption merely because they call the licensing API.
SoundSync
Payments, refunds, and payouts
Read the policy that answers the next part of the transaction.
Payment methods and USD
Stripe, PayPal, subscriptions, and conversion.
Refunds and disputes
The 14-day policy, fee treatment, and access effects.
Payout schedule
The 1st/15th schedule, minimum hold, statements, and closure.
Tax and coverage
Managed-sale responsibilities and supported locations.